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Consumer Journey Associate (m/f)

Sarajevo, Bosna i Hercegovina

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For our respected Client, an international company and a world leader in its industry, we are advertising the following position:

Consumer Journey Associate (M/F)

 Sarajevo, Bosnia and Herzegovina


As a member of the Customer Experience department, the candidate will be responsible for providing operational support in executing customer journey initiatives across selected channels.

This role assists in preparing communication materials, coordinates activities in line with established guidelines, and supports performance monitoring to ensure the consistent and aligned implementation of all consumer-focused programs.

If you have a strong will and enthusiasm to apply for this exciting role, our Client would like to meet you.

Job Description: 

  • Participating in the improvement of existing and the development of new consumer experiences based on their feedback and needs.
  • Supporting the creation and implementation of activities aimed at attracting and retaining consumers.
  • Providing support to the field team through the preparation and delivery of training materials and ensuring their knowledge of processes and procedures remains up to date.
  • Closely collaborating with the commercial team to ensure high-quality and efficient execution of activities.
  • Collecting feedback from the field and proposing improvements to mechanisms and processes.
  • Ensuring that all work activities are carried out in compliance with applicable laws, the marketing code, EA guidelines, and PMI procedures.

Skills and competencies needed:

  • Education in Marketing, Economics, Psychology/Sociology;
  • 1-2 years of experience in Brand Marketing, strong knowledge of the market;
  • Strong PC skills ( PowerPoint, Excel, Word);
  • Excellent oral and written English;
  • Good communication skills;
  • Agility and willingness to learn.

Our Client offers:

  • College/University, preferably in Business/Marketing
  • Excellent oral and written English
  • MS Office user/MS PowerPoint
  • Good communication skills; Agility and willingness to learn; Good communication and relationship & stakeholder management skills; Strong organizational, time management and multi-tasking skills.
  • MS Office user/MS PowerPoint

Please send your application and CV in English, with full confidentiality


LINK:

The closing date for applications is March 20th, 2026

Any additional information can be obtained at +387 33 29 52 54


Note: Only shortlisted candidates will be contacted. By applying for this position, candidates consent to their data being shared with the client. Thank you for your understanding.

Consumer Journey Associate (m/f)

Prijavi se na oglas
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Consumer Journey Associate (m/f)

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